Privacy Statement, Disclaimer, Competition Terms and Conditions
updated 1st of January 2019
Summary: Sinead de hOra provides various ways for you to add your personal information to her database. By clicking on “Submit” “Sign-up” “Buy now” “Submit” and or any other button (or functionality) that has a similar meaning you are providing your explicit consent to be added to Sinead's communication system. By entering enquiry information into the contact form you must be aware that anything you send is sent to Sinead via her secure email system. You will not be added to any email listing without an opt-in form which you can manually select. Sinead outlines below the methods of communicating with you based on the information you provide. You may opt-out of emails from Sinead at any time by clicking on the “unsubscribe” button included on all currently available means of communication that Sinead de hOra has described below it may use to communicate with you.
Sinead de hOra (the “COMPANY”) respects the privacy concerns of the users of its website, www.sineaddehora.com and the services and or goods provided there (the “SITE”). Sinead de hOra provides this privacy statement to explain what information is gathered during a visit to the SITE and how such information may be used.
USE OF INFORMATION
As a general policy, no personally identifiable information (“PERSONAL DATA”), such as your name, address, or e-mail address, is automatically collected from your visit to the SITE. ANY PERSONAL DATA COLLECTED BY THE SITE MUST BE VOLUNTARILY ENTERED BY THE SUBSCRIBER. “Special Data” is data that is sent voluntarily by the subscriber via use of contact form to Sinead and is treated as confidential.
Non-personal data is recorded by the standard operation of Sinead de hOra internet servers. Information such as the type of browser being used, its operating system, and your IP address is gathered in order to enhance your online experience.
PERSONAL DATA is information that specifically identifies you (name, email address, ship to/bill to address, phone number) and can be used to specifically locate you from within Sinead de hOra's database and or filing system. The SITE’S various mailing lists, downloads, special offers, contests, registration forms, and surveys may request that you give Sinead de hOra contact information such as your Name, Email, Phone number, Address .
SENSITIVE DATA is information that you supply voluntarily to Sinead when applying to meet with her for a healing session through the use of the contact form on www.sineaddehora.com . When you book an appointment using Sinead's calendar system, your contact and form information goes to Mailchimp who are GDPR compliant. Anything that is sent to Sinead via contact form or placed in the intake form is DEEMED CONFIDENTIAL and not shared with any third party or data controller. Any queries you may send to Sinead's main email address are also deemed confidential, and are not shared with any third party.
Information submitted in general contact forms or via email query will be used by Sinead de hOra to:
Email SUBSCRIBER the requested information from Sinead de hOra
Email SUBSCRIBER a link to opt-into Sinead's monthly newsletter
Provide SUBSCRIBER access to the requested content from Sinead de hOra;
PERSONAL DATA submitted voluntarily by the SUBSCRIBER via email or general contact form is managed by the following companies: Mailchimp, who have made statements to say they are GDPR compliant.
Should the SUBSCRIBER request to be unsubscribed from any email listing they can click on the unsubscribe button supplied with any email correspondence from Sinead and they will automatically be unsubscribed.
LEGAL BASIS FOR USE OF INFORMATION
Sinead de hOra is legally processing SUBSCRIBER’S SENSITIVE and PERSONAL DATA based on the following:
The SUBSCRIBER has given his or her explicit and voluntary consent to Sinead de hOra;
The SUBSCRIBER has a contract with Sinead de hOra that necessitates Sinead de hOra having his or her PERSONAL or SENSITIVE DATA;
Sinead de hOra has a legal obligation that requires processing SUBSCRIBER’S PERSONAL and SENSITIVE DATA;
There is a vital interest that necessitates Sinead de hOra processing SUBSCRIBER’S PERSONAL DATA
No sessions are recorded and everything that takes place in an Intuitive healing session/ Spiritual Guidance session/ Distant Healing session/ Accountability Partner session/ is confidential based on the ethics and guidelines of the FHT (Federation of Holistic Therapists).
USE TO THIRD PARTIES
PERSONAL DATA and SENSITIVE DATA is never sold, leased, or shared with any third parties. A third party is a COMPANY outside of the SUBSCRIBER – COMPANY- DATA CONTROLLER relationship where DATA CONTROLLERS are services used by the COMPANY to carry out certain tasks. The current list of DATA CONTROLLERS is: Mailchimp, Zoom, Skype, Stripe, PayPal, FaceTime, iZettle.
CREDIT CARD INFORMATION
Sinead de hOra does not store any credit card information it may receive in regard to a specific transaction and/or billing arrangement except as necessary to complete and satisfy its rights and obligations with regard to such transaction, billing arrangement, and/or as otherwise authorized by a user. All online credit card information is handled by Stripe and PayPal. Credit Card transactions in person in the office are handled by iZettle.
SKYPE, ZOOM AND FACETIME SESSIONS
Sessions with Sinead are confidential and are never recorded. The only information that will be kept by the system is the time, date, duration and contact information which is required in order to create the appointment. Sometimes there may be need to send information over the chat box, via email or via text message with lists of tasks/homework and tailor made meditations or guidelines, all of this is deleted after the sessions have ended. Email information stays with the email server until such a time as emails are deleted. All emails and website form responses are on a secure server and any information that you send in an email about your session with Sinead is totally confidential, only seen by her and her alone, and totally voluntary on your behalf. CONFIDENTIAL INFORMATION IS NEVER SHARED WITH ANYONE.
Sinead de hOra may disclose SUBSCRIBER information in special cases when required by legal and or law enforcement and only when required by law. If Sinead de hOra has reasonable reason(s) to believe that disclosing PERSONAL DATA held by Sinead de hOra is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with Sinead de hOra rights or property, other users of the SITE, and or anyone else that could be harmed by such activities, then Sinead de hOra will work with the appropriate and legitimate law enforcement and or legal authorities to make sure that the PERSONAL DATA is handled in accordance with the applicable laws.
Email conversations are deemed confidential and never shared with anyone. All information you supply to Sinead is over secure email. All information you share with Sinead is voluntary and all correspondence will be deleted from her system after 2 years. Sinead cannot be held responsible for the integrity of email travel over the internet however she is currently researching alternatives which may be more secure. In order to provide exceptional customer service, Sinead's PA will have access to your email address/ phone number only in order to secure bookings and to answer additional questions that you may have.
PROFILING PERSONAL DATA
Profiling means any form of automated processing of PERSONAL DATA consisting of the use of PERSONAL DATA to evaluate certain personal aspects relating to a SUBSCRIBER, in particular to analyse or predict aspects concerning that SUBSCRIBER’S performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements; Sinead de hOra DOES NOT ENGAGE IN ANY SORT OF PROFILING OF ITS SUBSCRIBERS BASED ON PERSONAL DATA.
As a subscriber and or user of the SITE, you have the following rights:
Transparent information from Sinead de hOra regarding how they communicate and interact with the SUBSCRIBER;
The right to hear back from Sinead de hOra regarding any inquiry into SUBSCRIBER’S PERSONAL DATA;
To request correction of PERSONAL DATA from Sinead de hOra;
Access to SUBSCRIBER’S PERSONAL DATA including knowing the purposes that the data is used for;
To request erasure from Sinead de hOra records provided that there are not overriding legal, public interest, or legitimate interests;
To a restriction on the processing of the PERSONAL DATA;
Data portability of PERSONAL DATA (having a record provided to you that is readable and commonly used that outlines the PERSONAL DATA Sinead de hOra has on you)
To object to processing of PERSONAL DATA – Sinead de hOra shall no longer process the SUBSCRIBER’S PERSONAL DATA unless Sinead de hOra demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the SUBSCRIBER or for the establishment, exercise or defence of legal claims.
To file a complaint with the supervisory authority;
The right to unsubscribe at any time (withdraw consent)
CHILDREN UNDER AGE 16
Sinead de hOra recognizes the special obligation to protect PERSONAL DATA obtained from children age 16 and under. IF YOU ARE 16 YEARS OLD OR YOUNGER, Sinead de hOra REQUESTS THAT YOU NOT SUBMIT ANY PERSONAL INFORMATION TO THE SITE OR TO Sinead de hOra. If Sinead de hOra discovers that a child age 16 or younger has signed up on the SITE and or provided Sinead de hOra with PERSONAL DATA, Sinead de hOra will delete that child’s PERSONAL DATA from her records straight away. Adult supervision is required at all times.
Cookies are pieces of information that a website transfers to an individual’s computer hard drive for record keeping purposes. Cookies make using Sinead de hOra SITE easier by saving your passwords and preferences for you.
These cookies are restricted for use only on COMPANY’S SITE, and do not transfer any PERSONAL DATA to any other party. Most browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or indicate when a cookie is being sent. Please consult the technical information relevant to your browser for instructions. If you choose to disable your cookies setting or refuse to accept a cookie, some parts of the SITE may not function properly or may be considerably slower.
If you have any complaints or concerns about Sinead de hOra or about this privacy statement, please contact firstname.lastname@example.org Information provided by you via general email inquiries to Sinead de hOra and to PA@sineaddehora.com such as your email address is used only to respond to your inquiries/ bookings in the ordinary course of business, and is never shared with third parties.
LINKS TO EXTERNAL SITES
YOUR ACCEPTANCE OF THESE TERMS
Security for all PERSONAL DATA is extremely important to Sinead de hOra. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while Sinead de hOra strives to protect SUBSCRIBER’S PERSONAL DATA, Sinead de hOra cannot ensure or warrant the security of any PERSONAL DATA the SUBSCRIBER transmits via the internet. By transmitting any such information to Sinead de hOra, SUBSCRIBER accepts that he or she does so at their own risk.
PayPal AND STRIPE DATA PROTECTION
There are no returns available for digital downloadable items purchased in Sinead de hOra shop. It is possible to get a refund on any online course run by Sinead providing the refund has been requested prior to the start date of the course. Once courses have started, no refunds are available. Where items purchased on Sinead de hOra's shop are NOT downloadable items (Distant healing/ Intuitive healing sessions etc.), returns and refunds are available on an item by item basis, depending on the circumstances.
Sinead de hOra maintains this website to enhance public access to information about her activities. Her goal is to keep this information timely and accurate. The information accessible on this website, particularly the synopsis of Energy Healing, is derived from a variety of sources and includes statements of opinion. Despite her best efforts, there may be inaccuracies or points upon which other practitioners of Energy Healing may disagree.
Sinead is an Empath, a Clairvoyant, a Clairsentience. Sinead does believe that the body expresses physical pain and dis-ease because of emotional stress and energy healing and Intuitive Guidance can enhance most cases. However, if you have serious illness/ injury, you must visit your medical doctor and take action where required. For example: if you fall and break a bone, you will need to go to the hospital. A healing session can reduce pain and speed up the healing process but a medical action is required.
Therefore www.sineaddehora.com website is not a substitute for the advice provided by a medical professional. Always consult a doctor or other qualified health professional if you have personal concerns. DISTANCE HEALING IS NOT SUFFICIENT IN TIMES OF PHYSICAL EMERGENCY. Be sensible and contact your doctor, do not wait for a response from email@example.com for any emergency situation.
Links and references to other websites, organisations or people beyond our website are provided for convenience and information purposes only and should not be taken as an endorsement of such website, organisation or person by Sinead.
TREATMENT BOOKINGS AND CANCELLATION POLICY
BOOKING A TREATMENT
When booking a treatment with Sinéad whether one-to-one, in person or online, please email Sinéad prior to purchasing a treatment online to ensure availability. Due to a high demand on Sinéad's treatments you might have to wait for a booking and that might not suit your needs. However, if you do require an emergency treatment, Sinéad will do her best to accommodate you.
If you are experiencing a treatment online, you must preypay in advance by following the appropriate links in the 'shop'. Your treatment booking will only be secure once you have paid in advance. When booking, please prepay straight away as Sinéad cannot hold your treatment open unless she agrees to do so.
Late arrivals will result in a shortened treatment time therefore please arrive at least 30 minutes prior to your scheduled appointment online or in person. This will allow sufficient time for you to prepare for your treatments with Sinead.
Depending on your needs, Sinead will advise the best form of therapy to suit you. Please contact Sinead first before booking so that Sinead can confirm if her therapy is best for you.
CANCELLATION POLICY ON TREATMENTS
Once you have purchased a treatment and if feel that this is not the best direction for you to seek healing then you can request a full refund up to 14 days prior to your confirmed appointment.
INTUITIVE HEALING ONE-TO-ONE
Late arrivals will result in a shortened treatment time therefore please arrive at least 30 minutes prior to your scheduled appointment. This will allow sufficient time for you to change and complete a health questionnaire required by the spa/ resort.
You are respectfully advised that the full treatment cost will be incurred if less than 7 days notice of cancellation is given. If less than 10 days prior to your treatment booking, 50% of the treatment cost will be charged.